CrowdStrike Glitch: Deja Vu for IT Admins as Cloud Issue Slows European Users
CrowdStrike, the cybersecurity firm that recently faced a major outage affecting millions of users, has experienced another performance issue, this time affecting some European customers.
On Thursday morning, IT administrators reported experiencing delays and sluggish boot times, a situation eerily familiar after the July outage. "CrowdStrike hits again," one admin noted on Reddit, adding, "At least it's not on a Friday."
The July incident, caused by a faulty file update, was dubbed "the largest IT outage in history," highlighting the impact of the security vendor's software failure. While the latest incident appears less severe, some IT professionals reported performance issues throughout the day, including "delays and slowness when running things."
CrowdStrike acknowledged the issue, attributing it to a cloud service problem and assuring users that no systems were compromised. They initially posted a technical alert at 0850 UTC, informing users about the performance degradation affecting EU cloud customers. By 1220 UTC, they announced that performance had returned to normal, confirming they had resolved the issue.
"CrowdStrike identified and resolved a cloud performance issue this morning that had caused system delays for a small segment of EU cloud customers," a company spokesperson said. "This is not related to the Channel File 291 incident, and all customers have remained protected throughout."
Despite assurances, the incident comes at a sensitive time for CrowdStrike, still reeling from the fallout of the July outage. The company is facing legal action from Delta Air Lines, which claims the outage cost them over $500 million, as well as a class-action lawsuit from investors accusing them of misleading statements about their software.
The latest issue, though resolved, further raises concerns about CrowdStrike's infrastructure and its ability to prevent future outages. The company's CEO, Michael Sentonas, even accepted the Pwnie Award for "Most Epic Fail" at DEF CON earlier this month, acknowledging the severity of the July incident.
While the impact of this latest issue seems less widespread, it serves as a reminder of the potential disruption caused by cloud service problems. As companies increasingly rely on cloud solutions, ensuring their stability and resilience remains crucial. The incident also underscores the ongoing scrutiny of CrowdStrike, who are under pressure to regain the trust of their users and demonstrate robust infrastructure practices.
