Burlington, UK, 21 August 2024 â Zappix, a leading provider of AI-powered digital engagement platforms, has announced the signing of a new insurance client in Mexico. This deal comes through a strategic partnership with Genesys, utilising the Genesys AppFoundry Marketplace. The collaboration highlights Zappix's commitment to providing innovative solutions that enhance customer experiences while driving down operational costs.
The newly signed insurance client will implement Zappix's cutting-edge engagement automation solutions and the Zappix Genesys integrated Visual IVR product to streamline customer service processes. By directing callers to visual self-service options, the insurance provider will offer intuitive solutions, significantly reducing agent handling time and boosting customer satisfaction.
"Zappix is delighted to be working with this leading insurance company in Mexico," commented Yossi Abraham, President & CEO of Zappix. "Our state-of-the-art self-service solutions and automation tools are designed to help businesses improve customer experiences while streamlining operations and minimising costs. We are excited to work alongside our new client as we continue to expand our global footprint."
The implementation of Zappix's solution is expected to help the client manage high call volumes efficiently. Customers will be able to quickly access the information and services they require through user-friendly self-service tools. This approach alleviates pressure on the contact centre, allowing the insurance provider to focus on more complex and high-value interactions.
About Zappix
Zappix delivers an AI-powered digital engagement platform that transforms the customer journey during service interactions. Zappix engages through digital outreach, deflects inbound inquiries using digital self-service (Visual IVR), and optimises agent activities using digital agent assist. The cloud-based platform facilitates workflow automation, rapid development, and integration with back-end systems, and provides an actionable analytics suite. The Zappix solution delivers significant benefits and return on investment (ROI):
Reduces costs by increasing containment rates for contact centres
Improves customer experience and Net Promoter Score (NPS)
Creates new revenue opportunities using targeted promotional banners
Automates revenue-generating use cases
To learn more about Zappix, please visit [http://www.zappix.com](http://www.zappix.com).
Contact:
marketing@zappix.com
(781) 739-2770
Shannon Colbert
shannon.colbert@zappix.com