Woom Bikes USA is recalling approximately 2,500 children's bicycles due to a potential safety hazard stemming from crankset fatigue fractures. Five incidents have been reported, including one resulting in injury, prompting the immediate recall of affected models.
The recall affects specific models of Woom's popular children's bikes designed for riders aged 10 to 14 years. The recalled models are: OFF 5, OFF AIR 5, OFF 6, OFF AIR 6 (model years 2019-2020), and ORIGINAL 6 (model years 2016-2020). These bikes are easily identifiable by the white "Woom" lettering on the downtube. ORIGINAL 6 models were sold in red, green, blue, purple, and yellow, while the OFF mountain bikes feature black frames with silver forks.
Consumers who own any of these models are urged to cease using the bicycles immediately. Woom Bikes USA is providing a free replacement crankset to remedy the defect. To determine if their bike is affected, owners can utilise an online crank checker tool available at [Insert SurveyMonkey Link Here]. This tool will help identify whether the bike has a potentially faulty crankset.
For those with affected bikes, Woom will provide a free replacement crankset. Crucially, this replacement must be professionally installed by a qualified mechanic at a bicycle repair shop of the owner's choosing. Woom will reimburse the cost of this professional installation upon submission of a valid repair receipt. The company is proactively contacting all known purchasers to facilitate the replacement process.
The recalled bikes were sold exclusively online via the Woom website between September 2016 and October 2020, retailing at prices ranging from £400 to £700 (estimated conversion from USD).
This recall highlights the importance of regular bicycle maintenance and underscores the company's commitment to consumer safety. The prompt action taken by Woom underscores their dedication to resolving this issue and preventing further incidents. Consumers with questions or concerns are advised to visit the Woom Bikes recall page [Insert Woom recall page link here] or the CPSC recall page [Insert CPSC recall page link here] for further information and instructions on obtaining a free replacement crankset. The proactive approach by Woom and the availability of a convenient online checker tool are designed to ensure a smooth and efficient resolution for affected customers. The company's commitment to reimbursing the cost of professional installation further simplifies the process, minimising inconvenience for those involved in the recall.
